Aug 16, 2022  
College Catalog 2021-2022 
    
College Catalog 2021-2022 [ARCHIVED CATALOG]

Add to Favorites (opens a new window)

MAST 2301 - Medical Assistant Administration Practicum

Credit Hours: 1.00


Prerequisites: MAST 1201 , MAST 1202 , and MAST 1203  all with grade C or better

(formerly MAST 2300)

The front office administration practicum is a supervised administrative front office experience in an affiliated medical office facility. It is designed to provide students with an opportunity to gain experience with skills in reception, administration of the office, insurance, and computer applications. This unpaid practicum will be at various medical offices that set the hours and shifts. This course is graded on a pass/fail basis. Students are required to pass this course to progress in the program.

Billable Contact Hours: 4

Search for Sections
OUTCOMES AND OBJECTIVES
Outcome 1: Upon completion of this course, students will be able to successfully demonstrate administrative medical office procedures.

Objectives: The student will:

  1. Use feedback techniques to obtain patient information including:
    1. reflection
    2. restatement
    3. clarification
  2. Respond to nonverbal communication
  3. Use medical terminology correctly and pronounced accurately to communicate information to providers and patients
  4. Coach patients regarding:
    1. office policies
  5. Coach patients appropriately considering:
    1. cultural diversity
    2. developmental life stage
    3. communication barriers
  6. Demonstrate professional telephone techniques
  7. Document telephone messages accurately
  8. Compose professional correspondence utilizing electronic technology
  9. Facilitate referrals to community resources in the role of a patient navigator
  10. Report relevant information concisely and accurately
  11. Demonstrate:
    1. empathy
    2. active listening
    3. nonverbal communication
  12. Demonstrate the principles of self-boundaries
  13. Demonstrate respect for individual diversity including:
    1. gender
    2. race
    3. religion
    4. age
    5. economic status
    6. appearance
  14. Manage appointment schedule using established priorities
  15. Schedule a patient procedure
  16. Create a patient’s medical record
  17. Organize a patient’s medical record
  18. File patient medical records
  19. Utilize an EMR
  20. Input patient data utilizing a practice management system
  21. Perform routine maintenance of administrative or clinical equipment
  22. Perform an inventory with documentation
  23. Display sensitivity when managing appointments
  24. Perform accounts receivable procedures to patient accounts including posting:
    1. charges
    2. payments
    3. adjustments
  25. Prepare a bank deposit
  26. Obtain accurate patient billing information
  27. Inform a patient of financial obligations for services rendered
  28. Demonstrate professionalism when discussing patient’s billing record
  29. Display sensitivity when requesting payment for services rendered
  30. Interpret information on an insurance card
  31. Verify eligibility for services including documentation
  32. Obtain precertification or preauthorization including documentation
  33. Complete an insurance claim form
  34. Interact professionally with third party representatives
  35. Display tactful behavior when communicating with medical providers regarding third party requirements
  36. Show sensitivity when communicating with patients regarding third party requirements
  37. Perform procedural coding
  38. Perform diagnostic coding
  39. Utilize medical necessity guidelines
  40. Utilize tactful communication skills with medical providers to ensure accurate code selection
  41. Apply HIPAA rules in regard to: a. privacy b. release of information
  42. Document patient care accurately in the medical record
  43. Apply the Patient’s Bill of Rights as it relates to:
    1. choice of treatment
    2. consent for treatment
    3. refusal of treatment
  44. Demonstrate sensitivity to patient rights
  45. Protect the integrity of the medical record
  46. Comply with:
    1. safety signs
    2. symbols
    3. labels
  47. Use proper body mechanics
  48. Recognize the physical and emotional effects on persons involved in an emergency situation
  49. Demonstrate self-awareness in responding to an emergency situation
  50. Utilize safety practices with patients:
    1. Utilizes two patient identifiers in all interactions with patients
    2. Labels specimens in front of the patient
  51. Demonstrate professionalism
    1. Arrives on time, no absenteeism
    2. Dresses in a professional manner and has proper hygiene
    3. During slack time, uses it constructively
    4. Asks questions and/or seeks help appropriately

COMMON DEGREE OUTCOMES (CDO)
• Communication: The graduate can communicate effectively for the intended purpose and audience.
• Critical Thinking: The graduate can make informed decisions after analyzing information or evidence related to the issue.
• Global Literacy: The graduate can analyze human behavior or experiences through cultural, social, political, or economic perspectives.
• Information Literacy: The graduate can responsibly use information gathered from a variety of formats in order to complete a task.
• Quantitative Reasoning: The graduate can apply quantitative methods or evidence to solve problems or make judgments.
• Scientific Literacy: The graduate can produce or interpret scientific information presented in a variety of formats.

CDO marked YES apply to this course:
Communication: YES
Critical Thinking: YES
Global Literacy: YES
Information Literacy: YES
COURSE CONTENT OUTLINE
Students will demonstrate administrative medical office procedures.

  1. Use feedback techniques to obtain patient information including:
  2. Respond to nonverbal communication
  3. Use medical terminology correctly and pronounced accurately to communicate information to providers and patients
  4. Coach patients
  5. Demonstrate professional telephone techniques
  6. Document telephone messages accurately
  7. Compose professional correspondence utilizing electronic technology
  8. Facilitate referrals to community resources in the role of a patient navigator
  9. Report relevant information concisely and accurately
  10. Demonstrate: communication skills
  11. Demonstrate the principles of self-boundaries
  12. Demonstrate respect for individual diversity including:
  13. Manage appointment schedule using established priorities
  14. Schedule a patient procedure
  15. Create a patient’s medical record
  16. Organize a patient’s medical record
  17. File patient medical records
  18. Utilize an EMR
  19. Input patient data utilizing a practice management system
  20. Perform routine maintenance of administrative or clinical equipment
  21. Perform an inventory with documentation
  22. Display sensitivity when managing appointments
  23. Perform accounts receivable procedures to patient accounts
  24. Prepare a bank deposit
  25. Obtain accurate patient billing information
  26. Inform a patient of financial obligations for services rendered
  27. Demonstrate professionalism when discussing patient’s billing record
  28. Display sensitivity when requesting payment for services rendered
  29. Interpret information on an insurance card
  30. Verify eligibility for services including documentation
  31. Obtain precertification or preauthorization including documentation
  32. Complete an insurance claim form
  33. Interact professionally with third party representatives
  34. Display tactful behavior when communicating with medical providers regarding third party requirements
  35. Show sensitivity when communicating with patients regarding third party requirements
  36. Perform procedural coding
  37. Perform diagnostic coding
  38. Utilize medical necessity guidelines
  39. Utilize tactful communication skills with medical providers to ensure accurate code selection
  40. Apply HIPAA rules
  41. Document patient care accurately in the medical record
  42. Apply the Patient’s Bill of Rights
  43. Demonstrate sensitivity to patient rights
  44. Protect the integrity of the medical record
  45. Comply with safety signs, symbols and labels
  46. Use proper body mechanics
  47. Recognize the physical and emotional effects on persons involved in an emergency situation
  48. Demonstrate self-awareness in responding to an emergency situation
  49. Utilize safety practices with patients: two patient identifiers in all interactions with patients and labels specimens in front of the patient
  50. Demonstrate professionalism by arriving on time, no absenteeism, dresses in a professional manner and has proper hygiene, uses slack time constructively, asks questions and/or seeks help appropriately

Primary Faculty
Domanke-Nuytten, Donna
Secondary Faculty

Associate Dean
Primeau, Paula
Dean
Mirijanian, Narine



Official Course Syllabus - Macomb Community College, 14500 E 12 Mile Road, Warren, MI 48088



Add to Favorites (opens a new window)