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Aug 31, 2024
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MAST 2301 - Medical Assistant Administration Practicum Credit Hours: 1.00 Prerequisites: MAST 1201 , MAST 1202 , and MAST 1203 all with grade C or better
(formerly MAST 2300)
The front office administration practicum is a supervised administrative front office experience in an affiliated medical office facility. It is designed to provide students with an opportunity to gain experience with skills in reception, administration of the office, insurance, and computer applications. This unpaid practicum will be at various medical offices that set the hours and shifts. This course is graded on a pass/fail basis. Students are required to pass this course to progress in the program.
Billable Contact Hours: 4
Search for Sections OUTCOMES AND OBJECTIVES Outcome 1: Upon completion of this course, students will be able to successfully demonstrate administrative medical office procedures.Objectives: The student will: - Use feedback techniques to obtain patient information including:
- reflection
- restatement
- clarification
- Respond to nonverbal communication
- Use medical terminology correctly and pronounced accurately to communicate information to providers and patients
- Coach patients regarding:
- office policies
- Coach patients appropriately considering:
- cultural diversity
- developmental life stage
- communication barriers
- Demonstrate professional telephone techniques
- Document telephone messages accurately
- Compose professional correspondence utilizing electronic technology
- Facilitate referrals to community resources in the role of a patient navigator
- Report relevant information concisely and accurately
- Demonstrate:
- empathy
- active listening
- nonverbal communication
- Demonstrate the principles of self-boundaries
- Demonstrate respect for individual diversity including:
- gender
- race
- religion
- age
- economic status
- appearance
- Manage appointment schedule using established priorities
- Schedule a patient procedure
- Create a patient’s medical record
- Organize a patient’s medical record
- File patient medical records
- Utilize an EMR
- Input patient data utilizing a practice management system
- Perform routine maintenance of administrative or clinical equipment
- Perform an inventory with documentation
- Display sensitivity when managing appointments
- Perform accounts receivable procedures to patient accounts including posting:
- charges
- payments
- adjustments
- Prepare a bank deposit
- Obtain accurate patient billing information
- Inform a patient of financial obligations for services rendered
- Demonstrate professionalism when discussing patient’s billing record
- Display sensitivity when requesting payment for services rendered
- Interpret information on an insurance card
- Verify eligibility for services including documentation
- Obtain precertification or preauthorization including documentation
- Complete an insurance claim form
- Interact professionally with third party representatives
- Display tactful behavior when communicating with medical providers regarding third party requirements
- Show sensitivity when communicating with patients regarding third party requirements
- Perform procedural coding
- Perform diagnostic coding
- Utilize medical necessity guidelines
- Utilize tactful communication skills with medical providers to ensure accurate code selection
- Apply HIPAA rules in regard to: a. privacy b. release of information
- Document patient care accurately in the medical record
- Apply the Patient’s Bill of Rights as it relates to:
- choice of treatment
- consent for treatment
- refusal of treatment
- Demonstrate sensitivity to patient rights
- Protect the integrity of the medical record
- Comply with:
- safety signs
- symbols
- labels
- Use proper body mechanics
- Recognize the physical and emotional effects on persons involved in an emergency situation
- Demonstrate self-awareness in responding to an emergency situation
- Utilize safety practices with patients:
- Utilizes two patient identifiers in all interactions with patients
- Labels specimens in front of the patient
- Demonstrate professionalism
- Arrives on time, no absenteeism
- Dresses in a professional manner and has proper hygiene
- During slack time, uses it constructively
- Asks questions and/or seeks help appropriately
COMMON DEGREE OUTCOMES (CDO) • Communication: The graduate can communicate effectively for the intended purpose and audience. • Critical Thinking: The graduate can make informed decisions after analyzing information or evidence related to the issue. • Global Literacy: The graduate can analyze human behavior or experiences through cultural, social, political, or economic perspectives. • Information Literacy: The graduate can responsibly use information gathered from a variety of formats in order to complete a task. • Quantitative Reasoning: The graduate can apply quantitative methods or evidence to solve problems or make judgments. • Scientific Literacy: The graduate can produce or interpret scientific information presented in a variety of formats.
CDO marked YES apply to this course: Communication: YES Critical Thinking: YES Global Literacy: YES Information Literacy: YES COURSE CONTENT OUTLINE Students will demonstrate administrative medical office procedures.- Use feedback techniques to obtain patient information including:
- Respond to nonverbal communication
- Use medical terminology correctly and pronounced accurately to communicate information to providers and patients
- Coach patients
- Demonstrate professional telephone techniques
- Document telephone messages accurately
- Compose professional correspondence utilizing electronic technology
- Facilitate referrals to community resources in the role of a patient navigator
- Report relevant information concisely and accurately
- Demonstrate: communication skills
- Demonstrate the principles of self-boundaries
- Demonstrate respect for individual diversity including:
- Manage appointment schedule using established priorities
- Schedule a patient procedure
- Create a patient’s medical record
- Organize a patient’s medical record
- File patient medical records
- Utilize an EMR
- Input patient data utilizing a practice management system
- Perform routine maintenance of administrative or clinical equipment
- Perform an inventory with documentation
- Display sensitivity when managing appointments
- Perform accounts receivable procedures to patient accounts
- Prepare a bank deposit
- Obtain accurate patient billing information
- Inform a patient of financial obligations for services rendered
- Demonstrate professionalism when discussing patient’s billing record
- Display sensitivity when requesting payment for services rendered
- Interpret information on an insurance card
- Verify eligibility for services including documentation
- Obtain precertification or preauthorization including documentation
- Complete an insurance claim form
- Interact professionally with third party representatives
- Display tactful behavior when communicating with medical providers regarding third party requirements
- Show sensitivity when communicating with patients regarding third party requirements
- Perform procedural coding
- Perform diagnostic coding
- Utilize medical necessity guidelines
- Utilize tactful communication skills with medical providers to ensure accurate code selection
- Apply HIPAA rules
- Document patient care accurately in the medical record
- Apply the Patient’s Bill of Rights
- Demonstrate sensitivity to patient rights
- Protect the integrity of the medical record
- Comply with safety signs, symbols and labels
- Use proper body mechanics
- Recognize the physical and emotional effects on persons involved in an emergency situation
- Demonstrate self-awareness in responding to an emergency situation
- Utilize safety practices with patients: two patient identifiers in all interactions with patients and labels specimens in front of the patient
- Demonstrate professionalism by arriving on time, no absenteeism, dresses in a professional manner and has proper hygiene, uses slack time constructively, asks questions and/or seeks help appropriately
Primary Faculty Domanke-Nuytten, Donna Secondary Faculty Associate Dean Primeau, Paula Dean Mirijanian, Narine
Official Course Syllabus - Macomb Community College, 14500 E 12 Mile Road, Warren, MI 48088
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