Feb 06, 2023  
College Catalog 2021-2022 
College Catalog 2021-2022 [ARCHIVED CATALOG]

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VETT 1040 - Veterinary Practice & Communications

Credit Hours: 2.00

Prerequisites: Admission into the Veterinary Technician Program

(formerly VETT 1720)

VETT 1040 prepares veterinary technician students with basic principles of office procedures and communication in veterinary practice. Students develop skills used in routine office practice, including record keeping, financial transactions, euthanasia, and the grieving process. Instruction includes an exploration of the veterinary technician profession, student learning, behavior and personality styles, and common AKC registered dog breeds.

Billable Contact Hours: 2

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Outcome A: Upon completion of this course, students will be able to explore in depth the veterinary technician profession.


  1. Discuss the history of the veterinary technology.
  2. Explore job prospects, salary, and attrition.
  3. List the educational requirements of the veterinary technician and the opportunity for the continuing of ones education.
  4. Discuss the national credentialing requirements for veterinary technicians.
  5. Explore the laws governing veterinary technology.
  6. Explain the veterinary technology code of ethics.
  7. Be able to list the professional veterinary technician associations and discuss their importance to the profession.
  8. Explore the numerous job responsibilities of the veterinary technician including, but not limited to, the reception area, patient examinations, various treatment procedures, surgical assisting, laboratory examinations, and hospital management.

Outcome B: Upon completion of this course, students will be able to describe the way students learn and explore the various learning styles or modalities.


  1. Discuss visual learning and identify the styles strengths, strategies, suggestions and student traits.
  2. Explore the auditory modality and identify this styles strengths, strategies, suggestions, and student traits.
  3. Describe the tactile-kinesthetic modality and discuss the strengths, strategies and traits of tactile-kinesthetic learners.

Outcome C: Upon completion of this course, students will be able to list all office procedures as they relate to veterinary medicine.


  1. Describe the medical record, its components, how to properly document in a medical record, and how to effectively manage a practice’s medical records.
  2. List proper telephone and message taking etiquette.
  3. Explore how to schedule appointments efficiently.
  4. Describe billing and collections department.

Outcome D: Upon completion of this course, students will be prepared in handling crisis situations, client grief, and managerial skills as they relate to supervision of hospital staff and veterinary practice management.


  1. Discuss stress and stress management.
  2. Discuss time management and list ways to be more efficient.
  3. Explore personal and professional development.
  4. Describe euthanasia and the grief process.
  5. Discuss various marketing techniques and how to apply them to veterinary medicine.
  6. Discuss various behavior/personality styles and how they impact the work environment.

Outcome E: Upon completion of this course, students will be able to recognize and list numerous canine breeds by description and/or visually.


  1. Identify and spell correctly canine breeds.
  2. Be familiar with the AKC dog breed groups.

• Communication: The graduate can communicate effectively for the intended purpose and audience.
• Critical Thinking: The graduate can make informed decisions after analyzing information or evidence related to the issue.
• Global Literacy: The graduate can analyze human behavior or experiences through cultural, social, political, or economic perspectives.
• Information Literacy: The graduate can responsibly use information gathered from a variety of formats in order to complete a task.
• Quantitative Reasoning: The graduate can apply quantitative methods or evidence to solve problems or make judgments.
• Scientific Literacy: The graduate can produce or interpret scientific information presented in a variety of formats.

CDO marked YES apply to this course:
Communication: YES
Critical Thinking: YES
Global Literacy: YES
Information Literacy: YES

  1. Veterinary Technician Profession
  2. Learning Styles
  3. Veterinary Practice Office Procedures
  4. People Skills and Client Communication
  5. Dog Breed Identification

Primary Faculty
Renda-Francis, Lori
Secondary Faculty

Associate Dean
Shaw, Andrea
Mirijanian, Narine

Official Course Syllabus - Macomb Community College, 14500 E 12 Mile Road, Warren, MI 48088

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