MGMT 1180 - Human Relations
Credit Hours: 3.00
This course focuses on the forces influencing behavior at work and the factors that contribute to successful interpersonal relations in business. Topics include building a positive self‑concept, understanding your communication and leadership style, the Jo‑Hari model of self understanding, conflict management, the power of positive reinforcement, and stress management.
Billable Contact Hours: 3
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OUTCOMES AND OBJECTIVES
Outcome 1: Upon completion of this course, students will be able to discuss the study of human relations and how it will help a person achieve career success as a manager and increase work/life balance.
- Identify the 7 basic themes of human relations
- Describe how the “Age of Information” affects human relations.
- Discuss the need to balance a person’s focus on information versus people.
- Classify the skills that are included in team building as a leader.
- Describe how a person can increase his self-awareness in a business seting.
- Discuss how self-disclosure as a manager can build trust between people.
Outcome 2: Upon completion of this course, students will be able to formulate a business memo or other business communication with the four different communication styles.
- Describe the major developments that have given new importance to human relations. Describe the differences between interpersonal and impersonal communications and the use of technology within each.
- Distinguish between the four different communication styles.
- Practice communication style flexing in scenarios.
Outcome 3: Upon completion of this course, students will be able to categorize the major forces influencing human behavior at work.
- List the six major forces that influence human behavior at work.
- Describe the human relations movement in the United States.
- Identify the components of a proper workplace violence policy.
- Interpret ethical conduct as a manager and employee.
- Discuss the major motivational theories and strategies.
Outcome 4: Upon completion of this course, students will be able to determine the proper conflict mode to use in a business management scenario.
- Complete a self-assessment of the student’s individual conflict mode preference.
- Experiment using different modes/styles in differing scenarios.
- Determine the level of diversity within the organization.
- Choose the correct mode to use in diverse backgrounds.
COMMON DEGREE OUTCOMES (CDO)
• Communication: The graduate can communicate effectively for the intended purpose and audience.
• Critical Thinking: The graduate can make informed decisions after analyzing information or evidence related to the issue.
• Global Literacy: The graduate can analyze human behavior or experiences through cultural, social, political, or economic perspectives.
• Information Literacy: The graduate can responsibly use information gathered from a variety of formats in order to complete a task.
• Quantitative Reasoning: The graduate can apply quantitative methods or evidence to solve problems or make judgments.
• Scientific Literacy: The graduate can produce or interpret scientific information presented in a variety of formats.
CDO marked YES apply to this course:
Critical Thinking: YES
Global Literacy: YES
Information Literacy: YES
COURSE CONTENT OUTLINE
- Improving Personal and Organizational Communications
- The Communication Process
- Communication Filters
- Improving Personal Communication
- Communicating in Organizations
- Understanding Your Communication Style
- Communication Styles
- Communication Model
- Communication Versatility
- Building High Self-Esteem
- The Power of Self-Esteem
- How to Build Self-Esteem
- Personal Values Influence Ethical Choices
- How Personal Values Are Formed
- Personal Values and Ethical Choices
- Corporate Values and Ethical Choices
- Atitudes Can Shape Your Life
- How Atitudes Are Formed
- Atitudes Valued by Employers
- How to Change Atitudes
- Motivating Yourself and Others
- Influential Motivational Models
- Contemporary Employee Motivational Strategies
- Self-Motivation Strategies
- Constructive Self-Disclosure
- The Johari Window
- Appropriate Self-Disclosure
- Barriers to Self-Disclosure
- Achieving Emotional Balance in a Chaotic World
- Factors That Influence Our Emotions
- Coping with Your Anger and the Anger of Others
- Violence in the Workplace
- Emotional Styles
- Building Stronger Relationships
- The Need for Positive Experiences
- Positive Reinforcement
- Barriers to Positive Reinforcement
- Team Building
- Team-Building Skills for Leaders
- Situational Leadership
- Resolving Conflict
- The Root Cause of Conflict
- Learn to Negotiate
- Conflict Resolution Process
- Valuing Work Force Diversity
- Prejudiced Atitudes
- Forms of Discrimination
- Managing Diversity
- The Changing Roles of Men and Women
- Problems Facing Women in Organizations
- Problems Facing Men in Organizations
- How to Cope with Gender-Biased Behavior
Official Course Syllabus - Macomb Community College, 14500 E 12 Mile Road, Warren, MI 48088
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