MAST 2400 - Medical Assistant Clinical Practicum

Credit Hours: 3.00

Outcome 1: Perform diagnostic measurements for patient screening.

Objectives:

1. Measure and record: blood pressure, temperature, pulse, respirations, height, weight, length and head circumference (infant), and pulse oximetry.
2. Perform electrocardiography, venipuncture, capillary puncture, and pulmonary function testing.
3. Document measurements obtained.

Outcome 2: Verify the rules of medication administration.

Objectives:

1. Determine right patient, medication, dose, route, time and documentation.

Outcome 3: Administer medications.

Objectives:

1. Select proper sites for administering parenteral medication.
2. Administer oral medications.
3. Administer parenteral (excluding IV) medications.

Outcome 4: Assist provider with a procedure or treatment.

Objectives:

1. Instruct and prepare a patient for a procedure or a treatment
2. Assist provider with a patient exam.

Outcome 5: Obtain specimens and perform various CLIA waived tests.

Objectives:

1. Perform quality control measure.
2. Perform CLIA waived hematology, chemistry, urinalysis, immunology and microbiology tests
3. Maintain lab test results using flow sheets.
4. Differentiate between normal and abnormal test results.

Outcome 6: Perform emergency protocols.

Objectives:

1. Produce up-to-date documentation of provider/professional level CPR.
2. Perform first aid procedures for:
   1. bleeding
   2. diabetic coma or insulin shock
   3. fractures
   4. seizures
   5. shock
   6. syncope
3. Incorporate critical thinking skills when performing patient assessment.
4. Incorporate critical thinking skills when performing patient care.
5. Show awareness of a patient’s concerns related to the procedure being performed.
6. Calculate proper dosages of medication for administration.
7. Select appropriate barrier/personal protective equipment.
8. Perform hand-washing.

Outcome 7: Practice aseptic technique.

Objectives:

1. Prepare items for autoclaving.
2. Perform sterilization procedures.
3. Prepare a sterile field.
4. Perform within a sterile field.
5. Perform wound care.
6. Perform dressing change.
7. Demonstrate proper disposal of biohazardous material:
   1. sharps
   2. regulated wastes

Outcome 8: Outline dietary needs.

Objectives:

1. Instruct a patient according to patient’s special dietary needs.
2. Show awareness of patient’s concerns regarding a dietary change.

Outcome 9: Communicate information to providers and patients.

Objectives:

1. Use feedback techniques to obtain patient information including: reflection, restatement, and clarification

2. Respond to nonverbal communication.
3. Use medical terminology correctly and pronounced accurately to communicate information to providers and patients:
   1. Coach patients regarding: office policies, health maintenance, disease prevention, and treatment plan
   2. Coach patients appropriately considering: cultural diversity, developmental life stage, and communication barriers
4. Demonstrate professional telephone techniques.
5. Document telephone messages accurately.
6. Compose professional correspondence utilizing electronic technology.
7. Facilitate referrals to community resources in the role of a patient navigator.
8. Report relevant information concisely and accurately.
9. Demonstrate: empathy, active listening, and nonverbal communication.
10. Demonstrate the principles of self-boundaries
    1. Demonstrate respect for individual diversity including: gender, race, religion, age, economic status, and appearance
    2. Explain to a patient the rationale for performance of a procedure

Outcome 10: Perform medical office administrative functions.

Objectives:

1. Manage appointment schedule using established priorities.
2. Schedule a patient procedure.
3. Create a patient’s medical record.
4. Organize a patient’s medical record.
5. File patient medical records.
6. Utilize an EMR.
7. Input patient data utilizing a practice management system.
8. Perform routine maintenance of administrative or clinical equipment.
9. Perform an inventory with documentation.
10. Display sensitivity when managing appointments.

Outcome 11: Perform medical office financial procedures.

Objectives:

1. Perform accounts receivable procedures to patient accounts including posting: charges, payments, and adjustments.
2. Prepare a bank deposit.
3. Obtain accurate patient billing information.
4. Inform a patient of financial obligations for services rendered.
5. Demonstrate professionalism when discussing patient’s billing record.
6. Display sensitivity when requesting payment for services rendered.

Outcome 12: Implement third party reimbursement procedures.

Objectives:

1. Interpret information on an insurance card.
2. Verify eligibility for services including documentation.
3. Obtain precertification or preauthorization including documentation.
4. Complete an insurance claim form.
5. Interact professionally with third party representatives.
6. Display tactful behavior when communicating with medical providers regarding third party requirements.
7. Show sensitivity when communicating with patients regarding third party requirements.

Outcome 13: Perform procedural and diagnostic coding.

Objectives:

1. Perform Procedural and Diagnostic Coding utilizing medical guidelines
2. Utilize tactful communication skills with medical providers to ensure accurate code selection.

Outcome 14: Differentiate between legal, ethical and moral issues affecting healthcare.

Objectives:

1. Apply HIPAA rules in regard to privacy and release of information.
2. Document patient care accurately in the medical record.
3. Apply the Patient’s Bill of Rights as it relates to choice of treatment; consent for treatment; and refusal of treatment.
4. Demonstrate sensitivity to patient rights.
5. Protect the integrity of the medical record.
6. Demonstrate appropriate response(s) to ethical issues.
7. Recognize the impact personal ethics and morals have on the delivery of healthcare.

Outcome 15: Utilize appropriate safety and protective devices.

Objectives:

1. Comply with: safety signs, symbols, and labels.
2. Demonstrate proper use of eyewash equipment, fire extinguishers, and sharps disposal containers.
3. Use proper body mechanics.
4. Evaluate the work environment to identify unsafe working conditions.

Outcome 16: Utilize safety practices with patients.

Objectives:

1. Utilizes two patient identifiers in all interactions with patients.
2. Labels specimens in front of the patient.

Outcome 17: Demonstrate professionalism.

Objectives:

1. Arrives on time, no absenteeism.
2. Dresses in a professional manner and has proper hygiene.
3. During slack time, uses it constructively.
4. Asks questions and/or seeks help appropriately.

1. Perform diagnostic measurements for patient screening
2. Verify the rules of medication administration
3. Administer Medications
4. Assist Provider with a procedure or treatment
5. Obtain Specimens and perform various CLIA waived tests
6. Perform Emergency Protocols
7. Practice Aseptic technique
8. Outline Dietary Needs
9. Communicate Information to Providers and Patients
10. Perform Medical Office Administrative Functions
11. Perform Medical Office Financial Procedures
12. Implement Third Party Reimbursement Procedures
13. Perform procedural and diagnostic coding
14. Differentiate Between Legal, Ethical and Moral Issues Affecting Healthcare
15. Utilize Appropriate Safety and Protective Devices
16. Utilize Safety practices with patients
17. Demonstrate professionalism