Feb 29, 2024  
College Catalog 2020-2021 
    
College Catalog 2020-2021 [ARCHIVED CATALOG]

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MKTG 1810 - Customer Service

Credit Hours: 3.00
Prerequisites: MKTG 1010  

How employees treat customers can make or break a business. This course will identify and develop the customer service skills crucial to success in today’s workplace. Students will analyze their customer service skills and use real-world examples to create a plan to become better service providers.

Contact Hours: 3
Billable Contact Hours: 3

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