Aug 15, 2020  
College Catalog 2017-2018 
    
College Catalog 2017-2018 [ARCHIVED CATALOG]

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MKTG 1810 - Customer Service

3.00 Credit Hours
Prerequisites: MKTG 1010  

How employees treat customers can make or break a business.  This course will identify and develop the customer service skills crucial to success in today’s workplace.  Students will analyze their customer service skills and use real-world examples to create a plan to become better service providers.

(3 contact hrs)

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