BSNS-8007A Communication for Administrative Assistants

Prerequisites None
Discover the types of communication used in business today and the reasons for miscommunication. Through hands- on interactive sessions learn how to write targeted business documents. Study and practice verbal communication skills used in the workplace.

Contact Hours: 12
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Learning Outcomes

Understand the impact of verbal and written communication at work
Realize how miscommunication happens
Develop effective communication skills
Improve listening skills
Become better equipped for effective communication in the workplace

Topics

When to use different types of written communication
Elements of verbal of communication
Non- verbal communication
How a great listener listens

Activities/Resources
Interactive discussion, independent and small group work

Evaluation
Students will confidentially evaluate this course by completing the Student Evaluation of Class form distributed electronically after the last class session.

Successful Completion
The instructor will evaluate the student’s skills learned using attendance, participation, feedback, testing where appropriate, and projects completed.

75 % attendance is required; 100% attendance is recommended, as no special arrangements will be made for missing class. 75% = 9 hours.

Upon successful completion, this course will appear on the student’s Macomb Community College non-credit transcript.

Textbook
Procedures & Theory for Administrative Professionals 7th ed by Karin M Stultz, Kellie A. Shumack and Patsy Fulton-Calkins; ISBN-13: 9781111575861 Administrative Assistant’s and Secretary’s Handbook, 5th Edition By James Stroman; Kevin Wilson; Jennifer Wauson; ISBN: 978-0-8144-3352-2

Workforce & Continuing Education - Macomb Community College, 14500 E 12 Mile Road, Warren, MI 48088