BSNS-8005 Professionalism for the Administrative Assistant Prerequisites None
Discover the nine critical skills needed to become a successful administrative assistant. Explore workplace teams and effective team behavior. Understand the components of professionalism. Learn how to arrange effective meetings, travel, and much more. Text required.
Contact Hours: 12
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Learning Outcomes
- Identify critical skills required by administrative professionals.
- Determine how to make decisions on-the-job.
- Describe personal characteristics and work characteristics that contribute to a positive professional image.
- Understand the conventions of business etiquette.
- Understand effective team behavior and workplace team composition.
Topics
- Office procedures and skills.
- Professionalism in the office.
- Business etiquette.
- Business ethics.
- Teamwork.
- Critical thinking and decision making skills.
Activities/Resources
- Office procedures and skills.
- Professionalism in the office.
- Business etiquette.
- Business ethics.
- Teamwork.
- Critical thinking and decision making skills.
Evaluation
Students will confidentially evaluate this course by completing the Student Evaluation of Class form distributed at the last class session.
Successful Completion
The instructor will evaluate the student’s participation and skills learned using participation, attendance, feedback, testing where appropriate, and projects completed. 75% attendance is required (3 out of 4 classes); 100% attendance is recommended since no special arrangements will be made for missing class. Upon successful completion, this class will appear on the student’s Macomb Community College non-credit transcript.
Students may request the Administrative Assistant Professional certificate from the program coordinator once all five required classes have been completed.
Textbook
Procedures & Theory for Administrative Professionals 7th edition by Patsy Fulton-Calkins, PhD, and Karin M. Stults, MAE. ISBN 978111157586X.
Administrative Assistant’s & Secretary’s Hdbk, 5th edition by James Stroman; Kevin Wilson; Jennifer Wauson. ISBN: 978-0814433522
Workforce & Continuing Education - Macomb Community College, 14500 E 12 Mile Road, Warren, MI 48088
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