SPCH 2750 - Interpersonal Conflict & Negotiation

Credit Hours: 3.00

Objectives:

1. Identify and diagnose an expressed struggle
2. Demonstrate the comprehension of the context of the conflict
3. Define the spiral of conflict
4. Differentiate between constructive and destructive conflict to help prevent destructive conflict

Outcome 2: Upon completion of this course, students will be able to explain how conflict occurs and the role communication plays in its development, management, and resolution.

Objectives:

1. Categorize different types of goals in conflict
2. Recognize the effect of power on conflict
3. Generalize the place of culture in conflict
4. Chart conflict assessment

Outcome 3: Upon completion of this course, students will be able to demonstrate enhanced interactive communication skills.

Objectives:

1. Recognize various styles of conflict
2. Utilize competitive approaches
3. Utilize collaborative approaches

Outcome 4: Upon completion of this course, students will be able to apply the principles/concepts of conflict management to the broader context of organizational, cultural, and/or global levels.

Objectives:

1. Appraise alternative dispute resolutions in current events
2. Judge third party intervention in current events: mediation, arbitration, facilitation
3. Prepare a third-party intervention in mediation, arbitration, or facilitation for a conflict situation
4. Provide insights into current events that impact the individual in today’s workplace

Outcome 5: Upon completion of this course, students will be able to analyze conflicts using the Comprehensive Guide.

Objectives:

1. Demonstrate micro level analysis
2. Demonstrate macro level analysis

Outcome 6: Upon completion of this course, students will be able to distinguish the various approaches of interpersonal negotiation.

Objectives:

1. Analyze how negotiation is used in the culture of everyday life
2. Demonstrate how to use competitive negotiation in proper context
3. Demonstrate how to use integrative negotiation in proper context
4. Demonstration how to use principled negotiation in proper context

Outcome 7: Upon completion of this course, students will be able to identify emotions in conflict.

Objectives:

1. Measure the function of emotions in conflict situations
2. Suggest the personal responsibility for emotional transformation in interpersonal conflict

Outcome 8: Upon completion of this course, students will be able to practice forgiveness and reconciliation.

Objectives:

1. Articulate the value and limits of apology
2. Communicate forgiveness directly
3. Identify the spectrum of reconciliation

• Communication: The graduate can communicate effectively for the intended purpose and audience.
• Critical Thinking: The graduate can make informed decisions after analyzing information or evidence related to the issue.
• Global Literacy: The graduate can analyze human behavior or experiences through cultural, social, political, or economic perspectives.
• Information Literacy: The graduate can responsibly use information gathered from a variety of formats in order to complete a task.
• Quantitative Reasoning: The graduate can apply quantitative methods or evidence to solve problems or make judgments.
• Scientific Literacy: The graduate can produce or interpret scientific information presented in a variety of formats.

1. Analyzing and identifying the nature of conflict
2. Various perspectives on Conflict
3. Various types of interpersonal conflict goals
4. The use of power in conflict
5. Conflict styles and communication strategies
6. Analyzing conflicts
7. Third-Party Interventions
8. Interpersonal conflict negotiation
9. Function of emotion in conflict
10. Forgiveness and reconciliation