MGMT 1180 - Human Relations

Credit Hours: 3.00

Objectives:

1. Identify the 7 basic themes of human relations
2. Describe how the “Age of Information” affects human relations.
3. Discuss the need to balance a person’s focus on information versus people.
4. Classify the skills that are included in team building as a leader.
5. Describe how a person can increase his self-awareness in a business seting.
6. Discuss how self-disclosure as a manager can build trust between people.

Outcome 2: Upon completion of this course, students will be able to formulate a business memo or other business communication with the four different communication styles.

Objectives:

1. Describe the major developments that have given new importance to human relations. Describe the differences between interpersonal and impersonal communications and the use of technology within each.
2. Distinguish between the four different communication styles.
3. Practice communication style flexing in scenarios.

Outcome 3: Upon completion of this course, students will be able to categorize the major forces influencing human behavior at work.

Objectives:

1. List the six major forces that influence human behavior at work.
2. Describe the human relations movement in the United States.
3. Identify the components of a proper workplace violence policy.
4. Interpret ethical conduct as a manager and employee.
5. Discuss the major motivational theories and strategies.

Outcome 4: Upon completion of this course, students will be able to determine the proper conflict mode to use in a business management scenario.

Objectives:

1. Complete a self-assessment of the student’s individual conflict mode preference.
2. Experiment using different modes/styles in differing scenarios.
3. Determine the level of diversity within the organization.
4. Choose the correct mode to use in diverse backgrounds.

• Communication: The graduate can communicate effectively for the intended purpose and audience.
• Critical Thinking: The graduate can make informed decisions after analyzing information or evidence related to the issue.
• Global Literacy: The graduate can analyze human behavior or experiences through cultural, social, political, or economic perspectives.
• Information Literacy: The graduate can responsibly use information gathered from a variety of formats in order to complete a task.
• Quantitative Reasoning: The graduate can apply quantitative methods or evidence to solve problems or make judgments.
• Scientific Literacy: The graduate can produce or interpret scientific information presented in a variety of formats.

1. Improving Personal and Organizational Communications
   1. The Communication Process
   2. Communication Filters
   3. Improving Personal Communication
   4. Communicating in Organizations
2. Understanding Your Communication Style
   1. Communication Styles
   2. Communication Model
   3. Communication Versatility
3. Building High Self-Esteem
   1. The Power of Self-Esteem
   2. How to Build Self-Esteem
4. Personal Values Influence Ethical Choices
   1. How Personal Values Are Formed
   2. Personal Values and Ethical Choices
   3. Corporate Values and Ethical Choices
5. Atitudes Can Shape Your Life
   1. How Atitudes Are Formed
   2. Atitudes Valued by Employers
   3. How to Change Atitudes
6. Motivating Yourself and Others
   1. Influential Motivational Models
   2. Contemporary Employee Motivational Strategies
   3. Self-Motivation Strategies
7. Constructive Self-Disclosure
   1. The Johari Window
   2. Appropriate Self-Disclosure
   3. Barriers to Self-Disclosure
8. Achieving Emotional Balance in a Chaotic World
   1. Factors That Influence Our Emotions
   2. Coping with Your Anger and the Anger of Others
   3. Violence in the Workplace
   4. Emotional Styles
9. Building Stronger Relationships
   1. The Need for Positive Experiences
   2. Positive Reinforcement
   3. Barriers to Positive Reinforcement
10. Team Building
    1. Team-Building Skills for Leaders
    2. Situational Leadership
    3. Teamwork
11. Resolving Conflict
    1. The Root Cause of Conflict
    2. Learn to Negotiate
    3. Conflict Resolution Process
12. Valuing Work Force Diversity
    1. Prejudiced Atitudes
    2. Forms of Discrimination
    3. Managing Diversity
13. The Changing Roles of Men and Women
    1. Problems Facing Women in Organizations
    2. Problems Facing Men in Organizations
    3. How to Cope with Gender-Biased Behavior