MAST 2301 - Medical Assistant Administration Practicum

Credit Hours: 1.00

Objectives: The student will:

1. Use feedback techniques to obtain patient information including:
   1. reflection
   2. restatement
   3. clarification
2. Respond to nonverbal communication
3. Use medical terminology correctly and pronounced accurately to communicate information to providers and patients
4. Coach patients regarding:
   1. office policies
5. Coach patients appropriately considering:
   1. cultural diversity
   2. developmental life stage
   3. communication barriers
6. Demonstrate professional telephone techniques
7. Document telephone messages accurately
8. Compose professional correspondence utilizing electronic technology
9. Facilitate referrals to community resources in the role of a patient navigator
10. Report relevant information concisely and accurately
11. Demonstrate:
    1. empathy
    2. active listening
    3. nonverbal communication
12. Demonstrate the principles of self-boundaries
13. Demonstrate respect for individual diversity including:
    1. gender
    2. race
    3. religion
    4. age
    5. economic status
    6. appearance
14. Manage appointment schedule using established priorities
15. Schedule a patient procedure
16. Create a patient’s medical record
17. Organize a patient’s medical record
18. File patient medical records
19. Utilize an EMR
20. Input patient data utilizing a practice management system
21. Perform routine maintenance of administrative or clinical equipment
22. Perform an inventory with documentation
23. Display sensitivity when managing appointments
24. Perform accounts receivable procedures to patient accounts including posting:
    1. charges
    2. payments
    3. adjustments
25. Prepare a bank deposit
26. Obtain accurate patient billing information
27. Inform a patient of financial obligations for services rendered
28. Demonstrate professionalism when discussing patient’s billing record
29. Display sensitivity when requesting payment for services rendered
30. Interpret information on an insurance card
31. Verify eligibility for services including documentation
32. Obtain precertification or preauthorization including documentation
33. Complete an insurance claim form
34. Interact professionally with third party representatives
35. Display tactful behavior when communicating with medical providers regarding third party requirements
36. Show sensitivity when communicating with patients regarding third party requirements
37. Perform procedural coding
38. Perform diagnostic coding
39. Utilize medical necessity guidelines
40. Utilize tactful communication skills with medical providers to ensure accurate code selection
41. Apply HIPAA rules in regard to: a. privacy b. release of information
42. Document patient care accurately in the medical record
43. Apply the Patient’s Bill of Rights as it relates to:
    1. choice of treatment
    2. consent for treatment
    3. refusal of treatment
44. Demonstrate sensitivity to patient rights
45. Protect the integrity of the medical record
46. Comply with:
    1. safety signs
    2. symbols
    3. labels
47. Use proper body mechanics
48. Recognize the physical and emotional effects on persons involved in an emergency situation
49. Demonstrate self-awareness in responding to an emergency situation
50. Utilize safety practices with patients:
    1. Utilizes two patient identifiers in all interactions with patients
    2. Labels specimens in front of the patient
51. Demonstrate professionalism
    1. Arrives on time, no absenteeism
    2. Dresses in a professional manner and has proper hygiene
    3. During slack time, uses it constructively
    4. Asks questions and/or seeks help appropriately

• Communication: The graduate can communicate effectively for the intended purpose and audience.
• Critical Thinking: The graduate can make informed decisions after analyzing information or evidence related to the issue.
• Global Literacy: The graduate can analyze human behavior or experiences through cultural, social, political, or economic perspectives.
• Information Literacy: The graduate can responsibly use information gathered from a variety of formats in order to complete a task.
• Quantitative Reasoning: The graduate can apply quantitative methods or evidence to solve problems or make judgments.
• Scientific Literacy: The graduate can produce or interpret scientific information presented in a variety of formats.

1. Use feedback techniques to obtain patient information including:
2. Respond to nonverbal communication
3. Use medical terminology correctly and pronounced accurately to communicate information to providers and patients
4. Coach patients
5. Demonstrate professional telephone techniques
6. Document telephone messages accurately
7. Compose professional correspondence utilizing electronic technology
8. Facilitate referrals to community resources in the role of a patient navigator
9. Report relevant information concisely and accurately
10. Demonstrate: communication skills
11. Demonstrate the principles of self-boundaries
12. Demonstrate respect for individual diversity including:
13. Manage appointment schedule using established priorities
14. Schedule a patient procedure
15. Create a patient’s medical record
16. Organize a patient’s medical record
17. File patient medical records
18. Utilize an EMR
19. Input patient data utilizing a practice management system
20. Perform routine maintenance of administrative or clinical equipment
21. Perform an inventory with documentation
22. Display sensitivity when managing appointments
23. Perform accounts receivable procedures to patient accounts
24. Prepare a bank deposit
25. Obtain accurate patient billing information
26. Inform a patient of financial obligations for services rendered
27. Demonstrate professionalism when discussing patient’s billing record
28. Display sensitivity when requesting payment for services rendered
29. Interpret information on an insurance card
30. Verify eligibility for services including documentation
31. Obtain precertification or preauthorization including documentation
32. Complete an insurance claim form
33. Interact professionally with third party representatives
34. Display tactful behavior when communicating with medical providers regarding third party requirements
35. Show sensitivity when communicating with patients regarding third party requirements
36. Perform procedural coding
37. Perform diagnostic coding
38. Utilize medical necessity guidelines
39. Utilize tactful communication skills with medical providers to ensure accurate code selection
40. Apply HIPAA rules
41. Document patient care accurately in the medical record
42. Apply the Patient’s Bill of Rights
43. Demonstrate sensitivity to patient rights
44. Protect the integrity of the medical record
45. Comply with safety signs, symbols and labels
46. Use proper body mechanics
47. Recognize the physical and emotional effects on persons involved in an emergency situation
48. Demonstrate self-awareness in responding to an emergency situation
49. Utilize safety practices with patients: two patient identifiers in all interactions with patients and labels specimens in front of the patient
50. Demonstrate professionalism by arriving on time, no absenteeism, dresses in a professional manner and has proper hygiene, uses slack time constructively, asks questions and/or seeks help appropriately