SPCH 2400 - Communication in Organizations

Credit Hours: 4.00

Objectives:

1. The student will explain the history of organizations.
2. The student will define different theories of organizations.

Outcome 2: Upon completion of this course, students will be able to summarize the basic flow of communication in organizations.

Objectives:

1. The student will explain the implications of major organizational theories.
2. The student will identify both verbal and nonverbal messages in organizations.
3. The student will explain the importance of work values, globalization, diversity, and ethics.

Outcome 3: Upon completion of this course, students will be able to interpret the various formats of interaction in organizations.

Objectives:

1. The student will compare and contrast dyadic and group communication in organizations.
2. The student will explain leadership and management communication.
3. The student will evaluate problem solving models.
4. The student will describe conflict processes and appraise which conflict process would be most appropriate for the context.
5. The student will distinguish the various strategic organizational communication processes.

Outcome 4: Upon completion of this course, students will be able to suggest how an organization can change its communication when problems occur.

Objectives:

1. The student will be able to plan and diagnose a change.
2. The student will be able to develop a communication audit.
3. The student will be able to suggest organizational change.
4. The student will employ suggestions for using

• Communication: The graduate can communicate effectively for the intended purpose and audience.
• Critical Thinking: The graduate can make informed decisions after analyzing information or evidence related to the issue.
• Global Literacy: The graduate can analyze human behavior or experiences through cultural, social, political, or economic perspectives.
• Information Literacy: The graduate can responsibly use information gathered from a variety of formats in order to complete a task.
• Quantitative Reasoning: The graduate can apply quantitative methods or evidence to solve problems or make judgments.
• Scientific Literacy: The graduate can produce or interpret scientific information presented in a variety of formats.

1. Unit One - The Behavior of Organizations
   1. Problem(s): Why study organizational communication?
   2. Theory Base
      1. The History of Organizations
      2. Different Types of Organizations
      3. The Theory of Organizations
      4. Organization Climate and Culture
   3. Skill Practice Assessment
2. Unit Two - The Process of Communication
   1. Problem(s): Why study the flow of communication in organizations?
   2. Theory Base
      1. The Process of Communication
      2. Implications of Major Organizational Theories
      3. Creating and Exchanging Verbal Messages in Organizations
      4. Creating and Exchanging Nonverbal Messages in Organizations
      5. Work Values, Globalization, Diversity, and Ethics
   3. Skill Practice Assessment
3. Unit Three - Formats of Interaction of Organizational Communication
   1. Problem(s): How do organizations differ in interaction formats?
   2. Theory Base
      1. Dyadic Organizational Communication
      2. Groups in Organizations
      3. Leadership and Management Communication
      4. Communication Competencies, Barriers, and Problem Solving Models
      5. Defining and Describing Conflict Processes
      6. Negotiation, Mediation, Arbitration, and Facilitation
      7. Strategic Organizational Communication
4. Unit Four - Organizational Communication Problems, Diagnosis and Change
   1. Problem(s): How does organizational communication change when it has problems?
   2. Theory Base
      1. Planning, Diagnosing, and Change
      2. Implementing an Diagnosis: Communication Audit
      3. Implementing Organizational Change
      4. Communicating Changed