SPCH 2750 - Interpersonal Conflict & Negotiation Credit Hours: 3.00 Prerequisites: None
(replaces but does not equate to SPCH 2700)
Designed for individuals and professionals for everyday life experiences. The course material centers on: interpersonal conflict, analysis, negotiation, third party interaction, and the practice of forgiveness and reconciliation. Students participate in: conflict analysis, resolution strategies and tactics, as well as forgiveness and resolution exercises.
Contact Hours: 3 Billable Contact Hours: 3 OUTCOMES AND OBJECTIVES Outcome 1: Upon completion of this course, students will be able to analyze interpersonal conflict by tracing the spiral of conflict.
Objectives:
- Identify and diagnose an expressed struggle
- Demonstrate the comprehension of the context of the conflict
- Define the spiral of conflict
- Differentiate between constructive and destructive conflict to help prevent destructive conflict
Outcome 2: Upon completion of this course, students will be able to explain how conflict occurs and the role communication plays in its development, management, and resolution.
Objectives:
- Categorize different types of goals in conflict
- Recognize the effect of power on conflict
- Generalize the place of culture in conflict
- Chart conflict assessment
Outcome 3: Upon completion of this course, students will be able to demonstrate enhanced interactive communication skills.
Objectives:
- Recognize various styles of conflict
- Utilize competitive approaches
- Utilize collaborative approaches
Outcome 4: Upon completion of this course, students will be able to apply the principles/concepts of conflict management to the broader context of organizational, cultural, and/or global levels.
Objectives:
- Appraise alternative dispute resolutions in current events
- Judge third party intervention in current events: mediation, arbitration, facilitation
- Prepare a third-party intervention in mediation, arbitration, or facilitation for a conflict situation
- Provide insights into current events that impact the individual in today’s workplace
Outcome 5: Upon completion of this course, students will be able to analyze conflicts using the Comprehensive Guide.
Objectives:
- Demonstrate micro level analysis
- Demonstrate macro level analysis
Outcome 6: Upon completion of this course, students will be able to distinguish the various approaches of interpersonal negotiation.
Objectives:
- Analyze how negotiation is used in the culture of everyday life
- Demonstrate how to use competitive negotiation in proper context
- Demonstrate how to use integrative negotiation in proper context
- Demonstration how to use principled negotiation in proper context
Outcome 7: Upon completion of this course, students will be able to identify emotions in conflict.
Objectives:
- Measure the function of emotions in conflict situations
- Suggest the personal responsibility for emotional transformation in interpersonal conflict
Outcome 8: Upon completion of this course, students will be able to practice forgiveness and reconciliation.
Objectives:
- Articulate the value and limits of apology
- Communicate forgiveness directly
- Identify the spectrum of reconciliation
COMMON DEGREE OUTCOMES (Bulleted outcomes apply to course)
- The graduate can integrate the knowledge and technological skills necessary to be a successful learner.
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- 2. The graduate can demonstrate how to think competently.
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- The graduate can demonstrate how to employ mathematical knowledge.
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- 4. The graduate can demonstrate how to communicate competently.
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- 5. The graduate is sensitive to issues relating to a diverse, global society.
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COURSE CONTENT OUTLINE
- Analyzing and identifying the nature of conflict
- Various perspectives on Conflict
- Various types of interpersonal conflict goals
- The use of power in conflict
- Conflict styles and communication strategies
- Analyzing conflicts
- Third-Party Interventions
- Interpersonal conflict negotiation
- Function of emotion in conflict
- Forgiveness and reconciliation
Primary Faculty McKenney, Janet Secondary Faculty Fox, Janice Associate Dean Ternullo, Annette Dean Pritchett, Marie
Official Course Syllabus - Macomb Community College, 14500 E 12 Mile Road, Warren, MI 48088
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