OTAS 1420 - Professional Behaviors, Communications & Ethics-Lecture

Credit Hours: 2.00

Outcomes and Objectives: Upon completion of this course, the student will be able to demonstrate acquired competency through:

1. Describe and demonstrate the skills of professional behaviors.
   1. Apply the developmental framework of professionalism.
   2. Apply the meaning of professionalism as it relates to behaviors, appearance, and presentation.
   3. Relate professional behavior in the practice of occupational therapy.
   4. Apply and demonstrate professional behaviors expected in the practice of occupational therapy.
   5. Explain AOTA Standards of Practice, Guidelines for Supervision and Code of Ethics.
2. Demonstrate basic skills in responding to communication styles, behaviors, and strategies utilized by the client, occupational therapy practitioner, and interprofessionals.
   1. Demonstrate the use of “I feel” messages during interactive communication.
   2. Demonstrate active listening feedback techniques during interactive communication.
   3. Identify therapeutic use of self in interactive communication.
   4. Demonstrate and differentiate between passive, assertive and aggressive communications.
   5. Explore and identify communication styles to be utilized with individuals at risk for potential self harm.
   6. Explain and demonstrate effective interview skills.
   7. Demonstrate the use of open ended questions during interactive communications.
3. Describe cultural, generational, sexuality and spirituality impact on a client’s performance, context and the affects on performance patterns and communication.
   1. Define cultural, generational, sexuality, and spiritual diversity.
   2. Identify factors that influence the development of a person’s value system.
   3. Identify values and their relationship to client interaction.
   4. Explore culture, generational, sexuality, and spirituality as a determinant of behavior in communication.
   5. Explain cultural bias and personal bias.
4. Demonstrate analysis and application current AOTA professional Code of Ethics and Standards of Practice of occupational therapy practice.
   1. Identify and interpret the current AOTA professional Code of Ethics, Standards of Practice and Guidelines for Supervision and Roles and Responsibilities during the delivery of Occupational Therapy services.
   2. Develop knowledge in order to create terminology and a foundation to address ethical dilemmas in everyday practice.
   3. Identify and distinguish ethical and moral dilemmas within the role as a student and future practitioner.
   4. Demonstrate the application of ethical practice when faced with an ethical dilemma.
   5. Articulate the variety of informal and formal systems for resolution of ethical disputes and jurisdiction.
   6. Identify and apply the process of ethical reasoning.
   7. Demonstrate the application of knowledge of ethics in everyday practice.
   8. Demonstrate the relationship of ethics and occupational therapy documentation and billing.

1. Definition of Professionalism
2. Framework of Professionalism
   1. Need for professional behavior in the practice of occupational therapy
   2. Professional behavior developmental process
3. Professionalism in Occupational Therapy
   1. Behaviors
      1. Dependability
      2. Initiative/self responsibility
      3. Empathy
      4. Cooperation/interpersonal skills/cultural competence
      5. Organization
      6. Clinical reasoning
      7. Supervisory process
      8. Verbal and para verbal communication
      9. Written communication
      10. Social media
   2. Appearance
      1. Grooming
      2. Apparel
   3. Presentation
      1. Body language
      2. Posture
4. Professional Development Assessment
5. Effective Communication
   1. Use of “I feel” messages during interactive communication
   2. Active listening feedback techniques during interactive communication
   3. Passive, assertive and aggressive communication
   4. Para verbal and non‐verbal communication
   5. Limited self disclosure
   6. Therapeutic use of self
   7. Proxemics
   8. Open ended questions
   9. Effective interview skills
   10. Empathy versus sympathy
   11. Documentation styles for home programs, documentation, and Interprofessional interactions and communications
6. Conflict Management
   1. Define and demonstrate conflict management
   2. Conflict management techniques
7. Values and Diversity as Determinants of Behavior
   1. Definition of terms values and diversity
   2. Identification of factors that influence the development of a person’s value system
   3. Values and relationship to client interaction
   4. Diversity as a determinant of behavior in communication
      1. Identify differing concepts of proxemics based upon culture as the variable
      2. Identify differing concepts of proxemics based upon generational diversity
      3. Identify differing concepts of proxemics based upon sexuality
      4. Identify differing concepts of proxemics based upon spirituality
   5. Diversity bias and personal bias
8. Effective Interview Skills
   1. Identify the value of interviewing clients
   2. Use of open ended questions during interactive communications
9. Assertiveness Skills
   1. Assertiveness skills during communication
   2. Therapeutic use of self in interactive communication
10. Analysis of Occupational Therapy Ethics
11. Interpretation of occupational Therapy Ethics
    1. Application to patient care
    2. Application to documentation and billing
    3. Application to collaboration and interprofessionals treatment
12. Ethics in Everyday Practice and professional accountability
13. Identification of Ethical Dilemmas
    1. In role of student
    2. In role of practitioner
14. Application of Ethical Reasoning