Mar 28, 2024  
Official Course Syllabi 2020-2021 
    
Official Course Syllabi 2020-2021 [ARCHIVED CATALOG]

Add to Favorites (opens a new window)

VETT 1040 - Veterinary Practice & Communications

Credit Hours: 2.00


Prerequisites: Admission into the Veterinary Technician Program

(formerly VETT 1720)

VETT 1040 prepares veterinary technician students with basic principles of office procedures and communication in veterinary practice. Students develop skills used in routine office practice, including record keeping, financial transactions, euthanasia, and the grieving process. Instruction includes an exploration of the veterinary technician profession, student learning, behavior and personality styles, and common AKC registered dog breeds.

Location: Center Campus

Contact Hours: 2
Billable Contact Hours: 2
OUTCOMES AND OBJECTIVES
Outcome A: Upon completion of this course, students will be able to explore in depth the veterinary technician profession.

Objectives:

  1. Discuss the history of the veterinary technology.
  2. Explore job prospects, salary, and attrition.
  3. List the educational requirements of the veterinary technician and the opportunity for the continuing of ones education.
  4. Discuss the national credentialing requirements for veterinary technicians.
  5. Explore the laws governing veterinary technology.
  6. Explain the veterinary technology code of ethics.
  7. Be able to list the professional veterinary technician associations and discuss their importance to the profession.
  8. Explore the numerous job responsibilities of the veterinary technician including, but not limited to, the reception area, patient examinations, various treatment procedures, surgical assisting, laboratory examinations, and hospital management.

Outcome B: Upon completion of this course, students will be able to describe the way students learn and explore the various learning styles or modalities.

Objectives:

  1. Discuss visual learning and identify the styles strengths, strategies, suggestions and student traits.
  2. Explore the auditory modality and identify this styles strengths, strategies, suggestions, and student traits.
  3. Describe the tactile-kinesthetic modality and discuss the strengths, strategies and traits of tactile-kinesthetic learners.

Outcome C: Upon completion of this course, students will be able to list all office procedures as they relate to veterinary medicine.

Objectives:

  1. Describe the medical record, its components, how to properly document in a medical record, and how to effectively manage a practice’s medical records.
  2. List proper telephone and message taking etiquette.
  3. Explore how to schedule appointments efficiently.
  4. Describe billing and collections department.

Outcome D: Upon completion of this course, students will be prepared in handling crisis situations, client grief, and managerial skills as they relate to supervision of hospital staff and veterinary practice management.

Objectives:

  1. Discuss stress and stress management.
  2. Discuss time management and list ways to be more efficient.
  3. Explore personal and professional development.
  4. Describe euthanasia and the grief process.
  5. Discuss various marketing techniques and how to apply them to veterinary medicine.
  6. Discuss various behavior/personality styles and how they impact the work environment.

Outcome E: Upon completion of this course, students will be able to recognize and list numerous canine breeds by description and/or visually.

Objectives:

  1. Identify and spell correctly canine breeds.
  2. Be familiar with the AKC dog breed groups.

COMMON DEGREE OUTCOMES
(Bulleted outcomes apply to the course)

  • 1. The graduate can integrate the knowledge and technological skills necessary to be a successful learner.
  • 2. The graduate can demonstrate how to think competently.
  1. The graduate can demonstrate how to employ mathematical knowledge.
  • 4. The graduate can demonstrate how to communicate competently.
  1. The graduate is sensitive to issues relating to a diverse, global society.

COURSE CONTENT OUTLINE
  1. Veterinary Technician Profession
  2. Learning Styles
  3. Veterinary Practice Office Procedures
  4. People Skills and Client Communication
  5. Dog Breed Identification

Primary Faculty
Renda-Francis, Lori
Secondary Faculty

Associate Dean
Shaw, Andrea
Dean
Mirijanian, Narine



Official Course Syllabus - Macomb Community College, 14500 E 12 Mile Road, Warren, MI 48088



Add to Favorites (opens a new window)