SPCH 2700 - Change, Conflict, & Crisis Communication

Objectives:

1. Diagnose a communication problem.
2. Demonstrate the comprehension of the role of a change agent.
3. Identify the sources of resistance within a social system.
4. Construct reasoned arguments and strategies for introducing a diffusion campaign.
5. Assess the results of a campaign.

Outcome 2:
Upon completion of this course, students will be able to identify and distinguish how conflict occurs and the role that communication plays in its development, management, or resolution.

Objectives:

1. Define conflict and the spiral of conflict.
2. Indicate different types of goals in conflict.
3. Recognizing the effect of power on conflict.
4. Differentiate between constructive and destructive communication.
5. Chart conflict assessment.

Outcome 3:
Upon completion of this course, students will be able to enhance pertinent communication and interactive skills in order to provide each participant with a degree of competence in managing conflict/disagreement situations effectively at an interpersonal level.

Objectives:

1. Demonstrate competitive approaches.
2. Demonstrate collaborative approaches.

Outcome 4:
Upon completion of this course, students will be able to apply the principles/concepts of conflict management to the broader context of organizational, cultural, and/or global levels in order to provide insights into current events, which impact the individual in today’s workplace.

Objectives:

1. Be able to identify alternative dispute resolutions in current events.
2. Be able to identify third party intervention in current events: mediation, arbitration, facilitation.

Outcome 5:
Upon completion of this course, students will be able to assess the ethical implications of given behaviors in a given context.

Objectives:

1. Describe the context.
2. Suggest verbal and non-verbal behavior.

Outcome 6:
Upon completion of this course, students will be able to understand the anatomy of a crisis.

Objectives:

1. Identify crisis typology.
2. List the stages of a crisis.

Outcome 7:
Upon completion of this course, students will be able to develop a Crisis Plan.

Objectives:

1. Planning.
2. Crisis Event.
3. Recovering from a Crisis.
4. Evaluation.

1. Analyzing the Change Process
2. Organizational Communication and Leading Changes
3. Designing the Diffusion Theory Plan
4. Anatomy of a Conflict
5. Intercultural and International Conflict Communication
6. Interpersonal Communication and Conflict Management
7. Competitive and Collaborative Approaches to Communication
8. Anatomy of a Crisis
9. Crisis Communication
10. Designing a Crisis Communication Plan